SHOPPING GUIDE
◆ Before purchase
If you would like to register as a member (free of charge), please go to the "Account Creation Page" here.
If you register as a member, you can check your order history and memorize information necessary for purchase such as your address, so it will be easier to enter at the time of purchase.
Passwords are very important information for our customers. Try to set something that is hard to guess from others.
◆ Product selection
On the product details page, select color / size / quantity and click the "Add to Cart" button.
It will be automatically deleted from the cart after a certain period of time has passed since it was added to the cart. Please note.
◆ Login
If you are a member, please log in when you place an order. Please enter your registered email address and password.
If you are already logged in, you can skip this screen and proceed to the next screen.
◆ Payment of product price and price
Please pay the total price (tax included), consumption tax and shipping fee displayed on each item. We accept credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal as payment methods.
All prices on this site include consumption tax.
◆ Shipping
・ Domestic shipping
Flat rate of 1,100 yen (tax included)
* Okinawa costs an additional 770 yen.
・ Overseas shipping
The shipping fee is as follows.
~ 2kg: 6,600 yen (tax included)
~ 3kg: 8,800 yen (tax included)
◆ Credit card
There are four types of cards that can be used: "VISA, Mastercard, American Express, JCB".
The purchase price will be deducted on the settlement date of your card company. Your credit card will be charged at the shipping stage of the ordered item.
There is no charge for payment by credit card.
◆ About product delivery
Ordered items will usually be shipped within 2-3 business days, but it may take up to 2 weeks during out-of-stock or busy seasons.
We will deliver the products in order from the ready products.
Separate customs duties may be incurred for each country when shipping overseas.
If the address information is incorrect, we will cancel it, so please be careful when entering the address when ordering.
* Due to the worldwide spread of the new coronavirus, delays may occur due to a shortage of containers. Thank you for your understanding.
◆ Handling when customers are absent
If you are absent, you will receive an out-of-office notification from the delivery company. Please adjust the desired delivery date during the redelivery period and receive the item.
If you do not contact the contact information provided in the out-of-office notification, or if your address is incorrect, the product will be automatically returned to us. The returned product will be processed at our discretion.
◆ If the product does not arrive
If you do not receive the item after the above days, please contact us at the following.
<Contact information>
store@nipoaloha.com
Please include your order number when you contact us.
◆ About exchange and returns
Under no circumstances can you cancel your order. In addition, we cannot accept any returns for your convenience.
Please note that refunds will not be accepted if the item is returned without contact, or if the item is returned or canceled due to refusal of receipt.
If a product different from your order arrives, or if the delivered product is found to be defective, we will exchange or refund the product.
Please let us know your order number and details within 7 days of the arrival of the item. In this case, we will bear the shipping cost.
<Contact information>
store@nipoaloha.com
◆ About cooling off
Cooling-off is a system that applies to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site because they are mail-order sales that are accessed by customers.
◆ About exchange
The exchange rate will be applied to customers who make payments from outside Japan or who are using cards issued overseas.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site, but is incurred by the credit card company you are using or the payment service (PayPal, etc.).
Therefore, the date and time rates will be applied at the time of purchase and at the timing of refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.
* In many cases, the rate is set independently for each service and changes daily.
If you would like to register as a member (free of charge), please go to the "Account Creation Page" here.
If you register as a member, you can check your order history and memorize information necessary for purchase such as your address, so it will be easier to enter at the time of purchase.
Passwords are very important information for our customers. Try to set something that is hard to guess from others.
◆ Product selection
On the product details page, select color / size / quantity and click the "Add to Cart" button.
It will be automatically deleted from the cart after a certain period of time has passed since it was added to the cart. Please note.
◆ Login
If you are a member, please log in when you place an order. Please enter your registered email address and password.
If you are already logged in, you can skip this screen and proceed to the next screen.
◆ Payment of product price and price
Please pay the total price (tax included), consumption tax and shipping fee displayed on each item. We accept credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal as payment methods.
All prices on this site include consumption tax.
◆ Shipping
・ Domestic shipping
Flat rate of 1,100 yen (tax included)
* Okinawa costs an additional 770 yen.
・ Overseas shipping
The shipping fee is as follows.
~ 2kg: 6,600 yen (tax included)
~ 3kg: 8,800 yen (tax included)
◆ Credit card
There are four types of cards that can be used: "VISA, Mastercard, American Express, JCB".
The purchase price will be deducted on the settlement date of your card company. Your credit card will be charged at the shipping stage of the ordered item.
There is no charge for payment by credit card.
◆ About product delivery
Ordered items will usually be shipped within 2-3 business days, but it may take up to 2 weeks during out-of-stock or busy seasons.
We will deliver the products in order from the ready products.
Separate customs duties may be incurred for each country when shipping overseas.
If the address information is incorrect, we will cancel it, so please be careful when entering the address when ordering.
* Due to the worldwide spread of the new coronavirus, delays may occur due to a shortage of containers. Thank you for your understanding.
◆ Handling when customers are absent
If you are absent, you will receive an out-of-office notification from the delivery company. Please adjust the desired delivery date during the redelivery period and receive the item.
If you do not contact the contact information provided in the out-of-office notification, or if your address is incorrect, the product will be automatically returned to us. The returned product will be processed at our discretion.
◆ If the product does not arrive
If you do not receive the item after the above days, please contact us at the following.
<Contact information>
store@nipoaloha.com
Please include your order number when you contact us.
◆ About exchange and returns
Under no circumstances can you cancel your order. In addition, we cannot accept any returns for your convenience.
Please note that refunds will not be accepted if the item is returned without contact, or if the item is returned or canceled due to refusal of receipt.
If a product different from your order arrives, or if the delivered product is found to be defective, we will exchange or refund the product.
Please let us know your order number and details within 7 days of the arrival of the item. In this case, we will bear the shipping cost.
<Contact information>
store@nipoaloha.com
◆ About cooling off
Cooling-off is a system that applies to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site because they are mail-order sales that are accessed by customers.
◆ About exchange
The exchange rate will be applied to customers who make payments from outside Japan or who are using cards issued overseas.
This exchange rate will incur the exchange conversion fee set by the payment service you are using and your credit card.
This fee is not charged from this site, but is incurred by the credit card company you are using or the payment service (PayPal, etc.).
Therefore, the date and time rates will be applied at the time of purchase and at the timing of refund, and there may be a difference.
Please note that we are not responsible for the difference that occurs at the time of refund, etc., as it is caused by each payment service and credit card company.
* In many cases, the rate is set independently for each service and changes daily.